Payments

Deposits - Secure Card Payments

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As you can no doubt see from this website we have managed to negotiate fantastic discounts for these products that is based upon the volume that we sell.  The flip side of that is that the margins for both the factory and us are also relatively small.  As such we do require full payment at the time of order We appreciate that this may seem irregular but hope that our customers can see the reason why and focus on the cost benefit that this method gives them.  You can make secure payments as you check out on this website or if you would prefer to speak to me and pay with your card over the phone then this is also possible 

Protection

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 By paying by Credit Card then in the unlikely event of your goods not arriving you can reclaim your money under Section 75 of the Consumer Credit Act.  If you use a Debit card then you can use the chargeback facility.

https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback

Refunds and Returns

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As all items are made specifically to order (bespoke) there is only a 5 day refund or cancellation policy apart from where the items sold and delivered are faulty.  At this time all efforts will be made to rectify the fault and/or offer a replacement item.